Big Sur on an Intel Macintosh
Tue, 08/24/2021 - 04:35 pm
I just took a tech support call from a customer who has just installed Igor 8.04 on an older Intel Mac with Big Sur 11.4 running on it. They report that the Packages menus are missing, but a little probing tells us that the installation went fine, the contents of the Igor Pro Folder are all there and the right places. This is NOT a case of "translocation".
I am wondering if anyone of you folks running Big Sur has seen any problems like this.
The Packages menus exist in quite a number places within Igor's menus, for instance Data->Packages, Analysis->Packages, Windows->New->Packages, Graph->Packages, just to mention a few.
I would be interested in negative and positive responses, along with brief mention of OS version and hardware info.
Thank you!
Hi,
IP 8.05B01
Packages menu shows up in:
Data, Analysis and Windows as expected
System Details:
Big Sur 11.5.2
Model Name: iMac
Model Identifier: iMac20,1
Processor Name: 8-Core Intel Core i7
Processor Speed: 3.8 GHz
Number of Processors: 1
Total Number of Cores: 8
L2 Cache (per Core): 256 KB
L3 Cache: 16 MB
Hyper-Threading Technology: Enabled
Memory: 40 GB
System Firmware Version: 1554.140.20.0.0 (iBridge: 18.16.14759.0.1,0)
Serial Number (system): C02CT10RPN5W
Hardware UUID: AD90A443-615D-5124-8BCB-E8A2FE55041C
Provisioning UDID: AD90A443-615D-5124-8BCB-E8A2FE55041C
Activation Lock Status: Enabled
Andy
August 24, 2021 at 05:12 pm - Permalink
I'm running Big Sur 11.5.2 on a late 2013 Mac Pro 3.5 GHz 6-core Intel and on a 2019 MacBook Pro. Igor 8.04 (and 9 beta) are fine, Packages menu shows up where it should.
I think Igor installation preceded updating to Big Sur and I don't recall updating IP8 since upgrading to Big Sur. For IP9 I have upgraded the beta several times and got the translocation problem for the first time (only on one machine) last week - do I win a prize?
August 24, 2021 at 11:12 pm - Permalink
In reply to I'm running Big Sur 11.5.2… by sjr51
The translocation problem last week was from me forgetting to notarize the 9.00B09 installer. I did test it on Catalina and the OS gave no indication that it wasn't notarized (it should have complained).
That's what I get for trying to get my kids ready for camp in the middle of building a release.
Once I discovered the problem I notarized the installer and uploaded that, so at least the fix was simple.
August 25, 2021 at 07:53 am - Permalink
Thanks to both of you. The problem remains a mystery.
August 25, 2021 at 11:13 am - Permalink
In reply to Thanks to both of you. The… by johnweeks
Not sure how to read that comment. Are they sentences linked in a way to imply causality? (grin)
Andy
August 25, 2021 at 11:24 am - Permalink
Very funny!
The two sentences should be read independently. The fact that neither of you sees a problem provides some measure of relief, but fails to solve the customer's problem. On the other hand, if you DID have the problem, I probably still wouldn't have a solution, but I would be more anxious...
And perhaps you are implying that I should have used a comma- "Thanks to both of you, the problem remains a mystery." :)
Punctuation saves lives:
Let's eat Grandma.
Let's eat, Grandma.
August 25, 2021 at 01:48 pm - Permalink